The "FLEX-Integration" Dispatching Center offers monitoring services for your Data Center critical systems and provides proactive forecasting of possible troubles. Instead of troubleshooting after the accident, the "FLEX-Integration" specialists propose to monitor continuously the technical condition of critical components and to replace in advance those of them whose life is running out. Such an approach will minimize the risk of downtime and ensure trouble-free operation of key business processes in 365/24/7 regime.

The "FLEX-Integration" Dispatching Center around the clock remotely monitors customer’s Data Center and server room: UPS and power distribution systems, precision cooling and ventilation, temperature, humidity and other parameters. Thus, the Dispatching Center operator receives the full information about the situation at customer’s object, and if parameters exceed the norm he could inform a customer about potential problem. If necessary, customer’s staff could obtain expert consultation through "hot line" with the Dispatching Center engineer.

The "FLEX-Integration" Dispatching Center offers two service packages:

1. Standard service package includes the following services:

• routine maintenance of equipment;
• elimination of incidents at the customer’s request;
• consultations for customer’s employees by phone.

2. Advanced package includes in addition to standard services:

• introduction of automated monitoring system, which controls all parameters of Data Center (temperature and humidity in controlled facilities, the state of electricity input, power distribution, UPS and battery, network and IT equipment etc)
• around the clock remote system monitoring and incident management (controling microclimate parameters and status of equipment, proactive prediction and prevention of incidents)
• rapid response to an incident (mobile repair teams assure the minimal time of incident elimination)

The Dispatching Center outsourcing services can significantly reduce non-core to your company's investment and operation costs. The "FLEX-Integration" company offers to sign the Service Level Agreement (SLA) with a clear indication of the agreed parameters of service and responsibility of the company for failure to comply with its obligations.